AI tools are transforming businesses by automating tasks, improving decisions, and saving costs. With 94% of executives expecting AI to reshape industries, adopting the right solutions is essential. Here’s a quick overview of top AI platforms for automating workflows, managing data, and boosting efficiency:
- Agentic AI Solutions: Automates complex workflows using context-aware AI agents.
- Monday.com Work OS: Simplifies project management with AI-powered task automation.
- Zapier Central: Connects 6,000+ apps for seamless workflow automation.
- UiPath Document Understanding: Processes high volumes of documents using OCR and AI.
- Oracle Fusion Cloud SCM: Optimises supply chain management with real-time AI insights.
- Intercom Fin: Handles 80% of customer queries with conversational AI.
- Zendesk Advanced AI: Automates customer support with smart triage and predictive tools.
Quick Comparison
| Solution | Starting Price | Implementation Time | Key Feature |
|---|---|---|---|
| Agentic AI Solutions | Custom quote | 3–6 months | Context-aware AI for workflows |
| Monday.com Work OS | £8/user/month | 2–4 weeks | AI-powered project management |
| Zapier Central | £15/month | 1–2 weeks | 6,000+ app integrations |
| UiPath Document Understanding | £420/month per robot | 6–12 weeks | High-volume document processing |
| Oracle Fusion Cloud SCM | £150/user/month | 12–18 months | Real-time supply chain insights |
| Intercom Fin | £39/seat/month | 4–6 weeks | Conversational AI for support |
| Zendesk Advanced AI | £50/agent/month | 6–8 weeks | Smart customer service automation |
AI is no longer optional for businesses. Whether you need to automate repetitive tasks, improve decision-making, or enhance customer service, these solutions offer scalable tools to meet your needs.
11 Best AI Workflow Automation Tools to 10X Your Productivity in 2025
1. Agentic AI Solutions
Agentic AI Solutions takes automation to a new level by employing context-aware AI agents that can adjust to changing business conditions on their own. Unlike traditional AI tools that follow strict, predefined rules, this platform creates AI agents capable of interpreting real-time data, understanding shifting contexts, and making decisions without constant human intervention.
The platform’s standout feature is its ability to manage multi-step workflows that once required human oversight. Take supply chain management, for example: the system can analyse data from various sources, forecast demand changes, spot bottlenecks, and automatically coordinate with suppliers through APIs to speed up restocking – all while keeping inventory levels balanced. This capability makes it a powerful tool for streamlining processes across different business scenarios.
Automation Capabilities
Agentic AI Solutions shines in automating both routine administrative tasks and more intricate cognitive functions. From simple data entry to complex decision-making, the platform handles it all.
What sets it apart is its ability to adapt autonomously. When faced with anomalies like missing data or unusual formats, the AI agents can cross-check information and self-correct, minimising disruptions.
In real-world use, the platform can fully automate employee onboarding, managing everything from paperwork to training schedules. In IT operations, it can handle common tasks like password resets, access permissions, and software configurations. It can even alert engineering teams to potential outages before they happen. Thanks to reinforcement learning and feedback loops, the AI agents continuously improve their decision-making, boosting efficiency over time.
Integration Flexibility
One of the biggest hurdles in adopting AI is ensuring it integrates smoothly with existing systems. Agentic AI Solutions addresses this challenge by offering pre-built integrations with popular business tools, comprehensive APIs for custom setups, and deployment options that include cloud, on-premises, or hybrid configurations.
"Agentic AI works best when it easily plugs into your existing enterprise systems."
This seamless integration helps connect siloed systems, enabling cross-team workflows that were previously hard to achieve. For example, it can automate processes across departments, breaking down barriers that often slow down operations.
The platform also prioritises security. Its integration capabilities are designed to align with existing data protection measures, ensuring compliance with regulations. It can even monitor compliance requirements, flag risks, and suggest automatic adjustments to maintain adherence to standards.
Return on Investment (ROI)
The ease of integration doesn’t just simplify setup – it also drives tangible financial benefits. Businesses using Agentic AI Solutions report impressive returns, with industry data showing an average of £3.50 gained for every £1 invested in AI projects. This ROI comes from multiple areas: reduced labour costs, faster decision-making, improved customer satisfaction, and greater operational efficiency.
Real-world examples highlight its impact. JPMorgan Chase, for instance, saves 360,000 hours of manual review each year thanks to agentic AI, while AT&T has cut operating expenses by 15% through similar technologies. In customer retention, companies like Amazon and Netflix have seen improvements of 20% and 10%, respectively, through AI-driven personalisation.
The platform doesn’t just save money – it speeds up decision-making, creating competitive advantages. As Reid Rasner from Omnivest Financial puts it:
"AI investments must be measured beyond cost savings and actually ensure they drive a competitive advantage. One key metric is decision velocity. Faster, data-driven choices create outsized returns. AI’s true ROI isn’t just in numbers; it’s in how decisively and intelligently a business moves."
Scalability
Agentic AI Solutions is built to grow alongside your business. Its scalable design allows it to adapt to new applications, additional data sources, and infrastructure changes without requiring major overhauls. The platform can handle increasing data volumes and more complex operations while maintaining top performance.
One of its standout features is its ability to scale autonomously. For instance, if there’s a sudden spike in usage, the system can automatically allocate extra resources to ensure smooth performance during peak times. This makes it a valuable tool for businesses experiencing rapid growth or seasonal demand fluctuations.
With Gartner forecasting that 33% of enterprise software will incorporate agentic AI by 2028 (up from just 1% in 2024), early adopters of scalable solutions like this will be well-positioned to stay ahead. The platform’s ability to tackle increasingly complex tasks ensures it remains an asset as business needs evolve, rather than becoming a limitation.
2. Monday.com Work OS
Monday.com Work OS is an AI-powered platform designed to simplify project management and transform how teams work. By weaving AI into everyday workflows, it enables teams to automate tasks, analyse data, and make smarter decisions – all without needing advanced technical skills. It’s a tool that aims to make automation second nature while keeping the learning curve minimal.
What sets Monday.com apart is its ability to seamlessly integrate AI into existing processes. Features like AI Blocks, Product Power-ups, and a Digital Workforce enhance productivity without forcing teams to overhaul how they work.
Automation Capabilities
Monday.com’s automation tools go far beyond basic scheduling. The platform handles tasks like data categorisation, sentiment analysis, text summarisation, and even translation. It can intelligently assign tasks to team members based on factors like workload, availability, and skillsets.
For development teams, it identifies workflow bottlenecks and automates agile ceremonies, ensuring projects stay on track. Other AI-driven features include assigning labels, creating custom workflows, improving written content, extracting key details, and analysing team communication for sentiment.
"With monday.com’s AI capabilities, we’ve cut manual work by 50% – it saves us so much time and helps us get more done with less effort."
– Amit Barami, CEO at Oversight
The platform’s AI usage has grown rapidly, with users performing nearly 10 million AI actions by the end of FY24, a figure that has nearly tripled quarter-over-quarter. This growth highlights how automation is becoming a core part of how businesses operate.
Integration Flexibility
Monday.com connects with over 200 apps and tools, making it easy to build workflows that span multiple platforms – all without writing a single line of code. These integrations are user-friendly and can be set up in just a few clicks, catering to non-technical teams.
The platform works with popular tools like Slack, Google Drive, Microsoft Teams, GitHub, and Zendesk. For example:
- The Gmail integration turns emails into actionable tasks on Monday.com boards.
- The Zoom integration allows users to start video calls directly from project boards.
- The DocuSign integration lets teams send documents for signature and track their progress – all within the platform.
"monday.com’s integrations with other software tools allow for seamless collaboration and project management across teams."
– Ray A., Director of Customer Experience
For businesses with specific needs, Monday.com provides an open API, allowing for custom tool connections and tailored workflows. This ensures that even unique requirements can be met while maintaining a centralised system.
Return on Investment (ROI)
The combination of automation and integrations not only boosts productivity but also delivers tangible financial benefits. One global enterprise reported a 288% ROI with Monday.com, achieving payback in under three months. By streamlining communication, consolidating files, and improving project visibility, they saved 15,600 hours and cut campaign meeting times by half.
Motorola experienced even greater returns, reporting a 346% ROI over three years. They saved £121,000 through enhanced productivity and an additional £123,000 by reducing time spent on administrative tasks like report generation. Other examples include O2 Telefónica UK’s 30% improvement in campaign efficiency and Farfetch saving 3,502 hours per month through streamlined processes.
Scalability
Monday.com is built to grow with businesses. Its AI features are designed to handle increasing complexity and team sizes without compromising usability. The platform offers 500 free AI credits per month, with the option to expand as needs grow. Teams can activate AI tools by simply adding columns or using the automation centre, while pre-configured templates make setting up advanced workflows a breeze.
As Daniel Lereya, Chief Product and Technology Officer at Monday.com, explains:
"monday.com’s AI Vision is not just about adding new features; it’s about reimagining how work gets done, unlocking infinite possibilities, and empowering businesses to scale like never before. With a majority of our customers in non-tech industries, they’re looking to us to lead them through the AI transformation. Our productization of AI ensures that intelligence serves our customers and not the other way around."
– Daniel Lereya, Chief Product and Technology Officer at Monday.com
This scalability isn’t just about accommodating more users or data. It’s about adapting to increasingly complex workflows while keeping the platform intuitive for all teams, technical or not. As organisations evolve, Monday.com evolves with them, ensuring it remains a valuable tool at every stage of growth.
3. Zapier Central
Building on the productivity gains demonstrated by Agentic AI Solutions and Monday.com, Zapier Central takes automation to the next level with its extensive app connectivity. This platform integrates AI-powered tools with access to over 6,000 apps, offering a comprehensive automation solution for businesses of all sizes. Unlike traditional automation tools that often require technical know-how, Zapier Central enables users to create AI-driven workflows across multiple apps without needing to write a single line of code. Thanks to this user-friendly approach, it has already been embraced by over 2.2 million businesses globally.
Launched in March 2024, Zapier Central aims to make AI and automation accessible to employees across all levels. What sets it apart is its ability to connect with live data sources like Google Sheets, Notion, and HubSpot. This means AI assistants can handle tasks such as drafting emails, analysing customer sentiment, and syncing with real-time data seamlessly. These capabilities form the backbone of a platform designed to simplify even the most complex workflows.
Automation Capabilities
Zapier Central excels in creating streamlined workflows by connecting various business tools effortlessly. Its AI-powered workflows, known as ‘Zaps,’ can manage a wide range of tasks across its ecosystem of over 6,000 apps. From generating code steps and mapping data fields to troubleshooting errors and writing documentation, the platform offers a robust set of features .
By automating tasks that previously required manual effort, Zapier Central has proven its value in real-world scenarios. For instance, Remote’s small IT team of three now resolves 28% of company requests automatically, saving an impressive 2,219 workdays each month.
"Zapier lets us spin up and test automations in hours, not full engineering sprints."
– Korey Marciniak, Senior Manager of Customer Support Strategy and Operations
For larger organisations, the Enterprise version includes advanced features such as restricted actions, approval workflows, and version comparisons, making it easier to manage automation at scale. An analytics dashboard provides insights into workflow performance, helping companies identify inefficiencies and optimise their processes further.
Integration Flexibility
The platform’s real strength lies in its unmatched integration capabilities. With connections to over 6,000 apps – including major platforms like Google, Salesforce, and Microsoft – Zapier Central acts as a universal hub for business tools . The Chrome extension adds another layer of convenience, allowing users to integrate apps directly from any webpage.
To make onboarding easier, Zapier offers pre-built templates that help users set up workflows quickly. For those needing more tailored solutions, its developer platform supports connections to internal tools, all without requiring coding expertise. This no-code approach ensures that even non-technical teams can create complex integrations without relying on IT departments.
Return on Investment (ROI)
Zapier Central delivers measurable financial benefits for businesses. Arden Insurance Services, for example, automated over 34,000 work hours, resulting in annual savings of more than £380,000. Similarly, Smart Charge America saved over £91,000 in just one year by automating their sales processes.
"Zapier contributes to an overhead savings of around $500,000+ on an annual basis."
– Tyler Diogo, Operations Manager, Arden Insurance Services
Beyond cost savings, the platform boosts productivity. Vendasta reclaimed £760,000 in pipeline value and eliminated 282 days of manual work per year. Laudable saved £182,000 in engineering costs by implementing over 200 Zaps to streamline their operations. Even smaller-scale users see impressive returns – Pretto saved £7,600 annually on feedback management and eliminated 2,000 hours of work with just one Zap.
Scalability
Zapier Central is designed to grow alongside businesses, offering scalable automation solutions that maintain security and oversight. The Enterprise plan includes features like annual task limits and dedicated technical account managers to support larger organisations . These tools ensure that businesses can scale their automation efforts without compromising on performance or security.
"Zapier makes our team of three feel like a team of ten."
– Marcus Saito, Head of IT and AI Automation, Remote
This scalability allows businesses to focus on strategic goals while automating repetitive tasks. As Sheryl Soo, Zapier’s SVP of New Products and Head of Strategy, explains: "With Zapier Central, we are democratising AI and automation, putting powerful tools into the hands of everyone – from builders to non-technical employees".
4. UiPath Document Understanding
UiPath Document Understanding redefines how businesses handle document processing by combining RPA, OCR, machine learning, and AI. It works seamlessly with a variety of document types, from structured forms to handwritten or low-resolution records, making it a powerful tool for industries like banking, healthcare, insurance, and manufacturing – sectors that often deal with massive amounts of paperwork.
Automation Capabilities
This solution provides end-to-end automation with four main features: digitisation, classification, extraction, and validation. By leveraging pre-trained machine learning models and no-code Forms AI, it automates the entire document workflow – from receipt to final data validation – minimising the need for manual effort. A real-world example is Thermo Fisher Scientific, which cut its invoice processing time by 70%. Impressively, 53% of its 824,000 annual invoices are now processed without any human input.
"The solution has delivered a 70% reduction in the time it takes to process invoices, with about 53% of all invoices being handled without any human involvement. This helped our P2P finance team dramatically reduce the workload of eight full-time employees who were managing about 824,000 invoices annually."
– Luis Cajiao, Senior Manager, Smart Automation Global Business Services, Thermo Fisher Scientific
Integration Flexibility
UiPath Document Understanding is designed to integrate smoothly with existing systems. Whether it’s Excel, relational databases, ERP systems like SAP, or APIs, the platform fits easily into current workflows. It also connects with enterprise tools such as Microsoft 365, Azure, AWS, Google Cloud, Salesforce, ServiceNow, and Workday. This seamless integration ensures that processed data flows directly into existing systems, improving efficiency without requiring a complete overhaul of business infrastructure.
Return on Investment (ROI)
The platform doesn’t just save time – it delivers measurable financial benefits. By cutting down on manual labour, speeding up processing times, and reducing errors, businesses can save up to 35% on costs and decrease document errors by 52%. The typical payback period is about 12 months, with an overall ROI of approximately 250% within three years. For example, Canon USA processes 4,500 invoices monthly, achieving 90% straight-through processing and saving around 6,000 hours annually.
"We estimate that we’re saving about 6,000 hours annually in employee time through the elimination of manual interventions. We also had a three-to-four-month backlog of invoices prior to this solution. That backlog was eliminated. It’s a heavy weight lifted off our shoulders."
– Thomas Earvolino, Director of Financial Systems, Canon USA
Scalability
UiPath Document Understanding is built to grow alongside your business. It can handle increasing document volumes and adapt to organisations of any size. Its machine learning capabilities improve over time, becoming more accurate as the system processes more data. Companies can start with standard implementations and later customise the solution to meet evolving needs, thanks to its combination of pre-built tools and flexible options.
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5. Oracle Fusion Cloud SCM
Oracle Fusion Cloud SCM simplifies supply chain management by using AI-powered automation on a single platform trusted by nearly 10,000 major corporations worldwide.
This platform integrates AI across various modules, including Transportation, Global Trade, and Order Management, to analyse supply chain data, generate insights, and automate tasks traditionally done manually. With real-time visibility into the entire supply chain, businesses can quickly adapt to shifting demand, supply disruptions, or market changes. By doing so, it not only improves decision-making but also sets the stage for automation across supply chain operations.
Automation Capabilities
Oracle Fusion Cloud SCM automates critical processes like order handling and inventory replenishment, which reduces errors and saves resources. Its AI tools enhance forecasting accuracy, spot emerging trends, and enable data-driven decisions throughout the supply chain. For instance, manufacturers can share real-time production schedules with suppliers, ensuring raw materials arrive just in time for production runs. This reduces storage costs and minimises waste.
"With Oracle Cloud SCM, organisations can connect and automate end-to-end supply chain processes and move toward a lights-out manufacturing model. The new smart manufacturing and maintenance capabilities can help our customers reduce inefficient manual recording and monitoring processes, increase safety, improve quality, and optimise operations."
– Chris Leone, Executive Vice President of Applications Development, Oracle
Integration Flexibility
Oracle Fusion Cloud SCM integrates seamlessly with other Oracle products, creating a unified system that connects various departments and eliminates data silos. Built on a single platform, it allows organisations to track multiple databases and gain a complete view of operations. The platform offers real-time monitoring of inventory levels, order statuses, and supplier performance, enabling businesses to adapt swiftly to changes.
Return on Investment (ROI)
Research indicates that cloud-based solutions deliver over 3.2 times the ROI compared to on-premises systems. Oracle Fusion Cloud SCM enhances efficiency, reduces costs, and improves decision-making, leading to impressive ROI gains. Apollo Tyres serves as a great example: under the leadership of Satish Sharma (President APMEA), the company saw a significant boost in productivity and reduced time spent on freight expense processing after implementing Oracle Transportation Management in February 2024. The solution expanded supply chain visibility and eliminated time-consuming audit checks and clerical tasks, resulting in fewer errors and greater efficiency.
"With Oracle Cloud SCM, organisations can seamlessly manage transportation, global trade, and distribution processes. This helps them improve the speed and accuracy of operations, optimise service levels, address compliance, and mitigate the impact of supply chain disruptions."
– Srini Rajagopal, Vice President of Logistics Product Strategy, Oracle
Scalability
Oracle Fusion Cloud SCM is designed to grow alongside your business. Whether you’re a small company or a large enterprise, the platform scales to meet your needs. Its cloud-based architecture eliminates the need for substantial infrastructure investments, allowing businesses to expand their supply chain capabilities effortlessly. As operations grow, the platform adapts to handle higher transaction volumes, additional suppliers, and more complex logistics networks, all while continuing to improve forecasting and decision-making to optimise performance.
6. Intercom Fin
Intercom Fin is an advanced AI agent designed to tackle complex customer issues across various channels. Unlike traditional chatbots that rely on pre-written scripts, Fin leverages conversational AI to provide tailored responses based on your support content, making it a step ahead in customer service automation.
One of Fin’s standout features is its ability to resolve a significant percentage of customer queries. On average, it achieves a 41% resolution rate, with some businesses reporting rates as high as 50%.
Automation Capabilities
Fin streamlines support operations by handling routine queries, asking follow-up questions, compiling information from multiple sources, and escalating issues when necessary. It supports 45 languages and can even interpret images like screenshots and invoices, making it a versatile solution for businesses operating globally.
A great example of its effectiveness comes from Anthropic, an AI research company. Within just over a month of adopting Fin, they reached a 50.8% resolution rate, saved 1,700 hours of manual work, and involved Fin in 96% of customer conversations across email and messaging platforms. Similarly, Breathe, an HR SaaS platform, boosted Fin’s resolution rate from 56% to an impressive 80% within a year, all while maintaining high customer satisfaction.
David Morgan, Revenue Operations Manager at Synthesia, shared:
"Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%."
– David Morgan, Revenue Operations Manager, Synthesia
Integration Flexibility
Fin integrates effortlessly with popular helpdesks like Zendesk, Salesforce, HubSpot, and even custom-built platforms. The setup process is quick, taking less than an hour, and it aligns with your existing workflows, assignment rules, and reporting systems. When escalation is required, Fin ensures a smooth handoff to human agents, maintaining continuity in customer support.
Fin also connects to external systems using data connectors, enabling it to fetch personalised information from CRMs, payment systems, and project management tools. Through MCP (Model Context Protocol) servers, even non-technical team members can link Fin to various business tools without needing to code. For instance, Fin can retrieve billing details via Stripe, check order statuses through Shopify, or create support tickets using Linear.
The platform can be deployed across multiple channels, including email, live chat, voice, social media, and even custom messengers or help centre search bars via API. This flexibility ensures Fin integrates seamlessly into your existing support ecosystem, enabling consistent automation across all touchpoints.
Return on Investment (ROI)
The cost benefits of using Fin are striking. At approximately £0.99 per resolved conversation, it’s far more economical than the £5–£10 typically spent on human agents per query. This translates to an immediate 80–90% cost saving per resolution.
tado°, a smart home climate solutions provider, exemplifies Fin’s scalability. During seasonal peaks, they experienced a 400% surge in support volume, which Fin managed effectively while maintaining up to 90% customer satisfaction. This eliminated the need for temporary staffing during busy periods.
Emily McKay, CX Content Writer at tado°, highlighted:
"Usually our CSAT scores suffer as we get busier but with Fin, we found that our CSAT scores remained really stable. In fact, they even improved compared with the same period last year."
– Emily McKay, CX Content Writer at tado°
Linktree also saw rapid results, achieving a 42% resolution rate within just six days of implementation. On top of that, Fin’s ability to resolve up to 86% of support queries at a human-like quality level results in substantial cost savings while maintaining service standards.
Scalability
Fin’s cloud-based infrastructure is built to grow with your business, handling increased support volumes without additional investment. It adapts to seasonal spikes and expansion seamlessly, as demonstrated by tado°’s ability to manage a 400% increase in demand during peak seasons.
AI21 Labs achieved an 82% support automation efficiency with Intercom Fin. Matt Lewis, Head of User Operations at AI21 Labs, explained:
"Thanks to Intercom, we’re seeing 82% support automation efficiency. This increased efficiency allows us to maintain a healthy culture of highly professional individuals, instead of a churning system of junior support agents."
– Matt Lewis, Head of User Operations, AI21 Labs
Trumpet, another success story, transformed their onboarding process using Fin. By shifting away from labour-intensive one-on-one onboarding, they freed up 20–25% of their week, as noted by Russell Mitchell, Head of Customer Success:
"Being able to scale our onboarding using Intercom’s automation capabilities has also allowed us to move away from a 1:1 onboarding model, which means I’m getting around 20-25% of my week back thanks to our new scaled onboarding programme."
– Russell Mitchell, Head of Customer Success, Trumpet
With its scalable design and ability to handle growth, Fin ensures businesses can maintain high performance levels even during rapid expansion.
7. Zendesk Advanced AI
Zendesk Advanced AI takes customer support to the next level with smart automation and predictive insights. Unlike simple chatbots, it uses natural language processing to grasp the intent, language, and sentiment behind customer queries. This means it can provide tailored responses while staying consistent with your brand’s tone.
One standout feature is its intelligent triage system, which automatically categorises incoming requests. This eliminates the need for manual sorting – a task that often eats up valuable time. By automating this step, teams can save between 30 and 60 seconds per request, freeing up agents to focus on more complex problems that require their expertise.
Automation Capabilities
Zendesk Advanced AI doesn’t just stop at intelligent responses; it also simplifies workflows with robust automation. In fact, it can handle up to 80% of customer interactions on its own, significantly easing the workload for human agents. Emails and form requests are processed automatically, with intelligent auto-replies managing routine tasks.
Unity, a leading platform for real-time 3D content, implemented Zendesk’s AI to handle ticket volumes more efficiently. The results? The AI deflected 8,000 tickets, saved £1.3 million, improved first response times by 83%, and achieved a 93% customer satisfaction rate.
Additionally, the platform’s intelligent routing ensures that customer requests are directed to the right agent, based on intent, sentiment, and language. This helps cut down resolution times dramatically.
"Zendesk AI simplifies and eases the workflow on our agent side. The summarisation feature has been a huge help, especially for onboarding new reps. It saves us the time and energy of looking through an entire thread so we can work more efficiently." – Jessica Hannes, Director of Support at Esusu
Companies using Zendesk AI have seen impressive results, including a 92% reduction in manual triage, a 74% drop in first reply time, and a 66% one-touch resolution rate. These efficiencies translate into cost savings and better customer experiences.
Integration Flexibility
Beyond automation, Zendesk Advanced AI integrates seamlessly with existing systems to maximise efficiency. In March 2025, Zendesk rolled out updates to its Copilot feature, allowing it to connect effortlessly with both Zendesk’s knowledge base and external systems – no coding needed. Copilot can now perform tasks like crafting context-rich responses using help centre content or executing actions on platforms like Jira and Slack.
The Action Builder tool enables businesses to link AI and human workflows across any system without requiring technical expertise. This no-code functionality allows customer service managers to set up integrations that previously needed developer input.
Zendesk’s App Builder takes it a step further, using generative AI to help administrators create custom applications through simple language prompts. Just describe what you need, and the system helps build the required integration or workflow.
Esusu, a fintech company, uses Zendesk’s automated workflows to scale its support operations. By integrating AI for ticket summarisation, they achieved a 64% reduction in first reply time and a 34% decrease in resolution time across 10,000 monthly tickets.
Return on Investment (ROI)
Zendesk Advanced AI is priced at £50 per agent per month, which breaks down to about £0.31 per agent per hour. Even saving just one minute per hour can justify the cost, but most implementations far exceed this threshold.
The financial impact goes beyond time savings. For example, one company saved £100,000 within three months, while another reported £434,000 in annual savings.
Compass, a real estate tech firm, saw incredible results with Zendesk AI. They increased their resolution rate by 9%, achieved a 65% one-touch resolution rate, and maintained a 98% customer satisfaction score.
"We’re only three months into implementing Zendesk AI and we’ve already seen huge returns." – Laura McDonald, Director of Customer Happiness
According to Zendesk’s 2025 CX Trends Report, businesses adopting AI as "CX Trendsetters" see benefits like 33% higher customer acquisition rates, 22% better customer retention, and 49% more cross-sell revenue compared to their competitors. On top of that, many report 20% gains in team productivity and over 15% improvements in operational efficiency.
Scalability
Thanks to its cloud-based design, Zendesk Advanced AI scales effortlessly as businesses grow. It handles increased support volumes without the need for additional infrastructure, adapting seamlessly to seasonal spikes and expansion.
Because the system automates up to 80% of interactions, the cost per interaction decreases as your customer base grows. This creates a scalable model where higher volumes actually improve cost efficiency rather than straining resources.
Vagaro, a platform in the beauty and wellness sector, showcases this scalability. They automated 44% of incoming requests, cut resolution times by 87%, and achieved a 92% customer satisfaction score.
"AI is an integral part of who we are and it’s allowing us to do more with less. By leveraging Zendesk’s AI, we’ve resolved 44% of incoming requests, reduced resolution time by 87%, and most importantly increased CSAT to 92% – setting a new standard for the beauty and wellness industry." – Shabib Sheikh, Vice President of Customer Support and Success, Vagaro
Zendesk AI’s automation becomes smarter over time, learning from interactions and refining its responses. This self-improvement means that the return on investment grows as the system matures, making it an increasingly valuable tool for scaling businesses. It’s a dynamic solution for companies looking to maintain high performance while managing growth effectively.
Feature Comparison Table
This table brings together key details to help you decide which solution aligns best with your business goals. It summarises pricing, implementation timelines, throughput capacity, and core strengths, all from a UK business perspective.
| Solution | Starting Price | Implementation Timeline | Throughput Capacity | G2 Rating | Key Strength |
|---|---|---|---|---|---|
| Agentic AI Solutions | Custom quote | 3–6 months | Scalable to enterprise needs | Not rated | Tailored AI development with AWS/Google certifications |
| Monday.com Work OS | £8/user/month | 2–4 weeks | Up to 100,000 items per board | 4.7/5 | Quick setup with visual workflow tools |
| Zapier Central | £15/month | 1–2 weeks | 1,000+ app integrations | Not rated | Broad third-party app connectivity |
| UiPath Document Understanding | £420/month per robot | 6–12 weeks | 10,000+ documents/hour | Not rated | Handles high-volume document processing |
| Oracle Fusion Cloud SCM | £150/user/month | 12–18 months | Enterprise-scale operations | Not rated | Advanced supply chain management |
| Intercom Fin | £39/seat/month | 4–6 weeks | 80% conversation automation | Not rated | Streamlines customer service tasks |
| Zendesk Advanced AI | £50/agent/month | 6–8 weeks | 80% interaction handling | Not rated | Smart customer support triage |
Pricing and Accessibility
The pricing options cater to varying business needs. For instance, Monday.com Work OS starts at an affordable £8 per user monthly, making it a great pick for smaller teams looking to streamline workflows. On the other hand, Oracle Fusion Cloud SCM reflects its enterprise-grade capabilities with a higher cost of £150 per user monthly.
Implementation Timelines
Deployment times differ significantly based on complexity. Tools like Zapier Central can be operational in just 1–2 weeks, while more comprehensive platforms like Oracle Fusion Cloud SCM might take up to 18 months to fully implement. This range highlights the importance of aligning expectations with your project’s scope.
Capacity and Scalability
Throughput capacity is a major consideration for scaling businesses. For example, UiPath Document Understanding can process over 10,000 documents per hour, making it ideal for organisations dealing with high volumes of paperwork. Meanwhile, conversational AI solutions like Intercom Fin and Zendesk Advanced AI are designed to automate around 80% of customer interactions, significantly reducing manual workloads.
Cost Considerations
While cloud-based solutions often lower costs as usage grows, there are other factors to bear in mind. Implementation costs can rise by 25–35% when integrating with older systems, and annual maintenance typically accounts for 15–30% of the initial setup costs. However, businesses often see productivity gains of 20–35% in departments using these tools.
Strategic Implementation
A phased roll-out can help minimise upfront costs while delivering faster returns. Many organisations start small by focusing on high-impact use cases before expanding the solution’s scope. This approach not only accelerates value but also ensures a smoother integration process.
Choosing the right solution depends on your organisation’s technical capabilities, budget, and long-term objectives. Each option in this table brings distinct advantages, helping you align technology with your business priorities for smarter decision-making.
Conclusion
AI-driven business process optimisation is no longer a luxury – it’s a necessity. With 94% of business leaders recognising AI as critical to their success within the next five years, organisations that hesitate risk falling behind.
Across industries, AI delivers measurable improvements in areas like efficiency, cost savings, and operational performance.
"AI is not just a tool – it’s a strategic asset that can drive efficiency, innovation and competitive advantage." – Shaun Dippnall, Chief Delivery Officer, Sand Technologies
To get started, focus on your organisation’s most pressing challenges. Whether it’s manual data entry, inconsistent customer service, or supply chain inefficiencies, targeted AI solutions can address these pain points effectively.
Data quality is a cornerstone of AI success. Poor data can cost organisations an average of £10.3 million annually, while a strong data culture can triple the success rate of AI initiatives.
Kick off with pilot projects that deliver quick wins, such as automating document handling or deploying conversational AI. These early successes build momentum and help secure buy-in for larger, more ambitious projects. Over time, these small victories lay the groundwork for scalable and sustained returns.
Select the solution that best fits your goals – whether it’s bespoke Agentic AI, workflow automation tools like Monday.com, or enterprise-scale platforms like Oracle Fusion. Implement with a clear plan and timeline to maximise results.
The question isn’t whether to embrace AI, but how quickly you can act to leverage its advantages while focusing on tangible outcomes and long-term growth.
FAQs
How does Agentic AI optimise business processes more effectively than traditional methods?
Agentic AI utilises cutting-edge tools like machine learning and data analytics to refine business processes in ways that go beyond what traditional methods can achieve. By processing massive amounts of data in real time, it pinpoints inefficiencies and takes over repetitive tasks. This frees up employees to concentrate on more strategic and meaningful work, boosting productivity while also cutting down operational expenses.
What’s more, AI-driven solutions offer predictive insights that help businesses foresee potential challenges and make well-informed, proactive decisions. Unlike conventional approaches, which tend to be reactive, this forward-looking strategy enhances flexibility and ensures companies can adjust swiftly to shifts in the market. By streamlining operations and enabling greater scalability, Agentic AI reshapes workflows, making them leaner, more efficient, and better equipped for the future.
What should I consider when choosing an AI platform to automate business workflows?
When selecting an AI platform to automate your business workflows, begin by clearly defining your requirements. Look for a platform that can handle the complexity of your processes, offers the flexibility to grow alongside your business, and integrates effortlessly with your current systems and data setup.
Pay close attention to the platform’s data security and management features. It should safeguard sensitive information and uphold high standards for data accuracy and reliability. Don’t overlook the vendor’s support services either – strong support can make implementation smoother and ensure the platform continues to meet your needs over time. By keeping these priorities in mind, you can choose a solution that fits your operational demands and long-term objectives.
How can businesses effectively integrate AI tools into their existing systems and processes?
To make the most of AI tools, businesses should begin by setting clear objectives. Pinpoint the challenges AI is expected to tackle and outline measurable goals to evaluate its effectiveness. Bringing together key stakeholders from various departments ensures everyone is on the same page and helps build support for the initiative.
It’s also crucial to check if your current systems are ready for AI integration. This means assessing the quality and availability of your data, ensuring systems are compatible, and confirming that your infrastructure can handle the demands of AI tools. Offering thorough training for employees is another vital step – it can ease concerns about change and help teams use the new technology effectively.
By following these steps, businesses can ensure a smoother transition, improve efficiency, and simplify operations with AI.